Privacy Policy
Last updated: April 2026
1. Who We Are
Aurowe UAB (“Aurowe”, “we”, “us”, or “our”) is a premium manufacturer of hot tubs and saunas, registered in Lithuania. Our registered address is Pievų g. 15, Alytus, Lithuania. You can contact us at info@aurowe.com.
2. Data We Collect
We collect personal data only when you interact with our website or contact us directly. This may include:
- Name and email address (contact form, newsletter sign-up)
- Phone number (if provided voluntarily)
- Order and payment information (for purchases)
- Technical data — IP address, browser type, pages visited (via analytics)
- Cookie data (see our Cookie Policy)
3. How We Use Your Data
- To process and fulfil your orders
- To respond to enquiries and provide customer support
- To send marketing communications (only with your consent)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on: (a) your consent, (b) performance of a contract, (c) our legitimate interests in running and improving our business, and (d) compliance with legal obligations.
5. Data Sharing
We do not sell your personal data. We may share it with trusted third parties strictly to operate our business:
- Payment processors (for secure transaction handling)
- Logistics partners (for delivery)
- Analytics providers (anonymised where possible)
- Legal or regulatory authorities (when required by law)
6. Data Retention
We retain personal data only for as long as necessary. Order records are kept for 10 years as required by Lithuanian accounting law. Marketing consent data is kept until you withdraw consent.
7. Your Rights
Under GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email us at info@aurowe.com.
8. Cookies
We use cookies and similar technologies on our website. For full details, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised date.
10. Contact
If you have any questions about this policy or your data, contact us at info@aurowe.com or write to us at Aurowe UAB, Pievų g. 15, Alytus, Lithuania.