Frequently Asked Questions

Standard models are typically delivered within 5–10 days. Custom builds may take longer depending on complexity and current production capacity.

Yes. We can arrange delivery across Lithuania and other European countries. Delivery timing depends on destination and product type.

Depending on the product and location, we can provide installation guidance or discuss installation support individually.

Contact us and we will help you choose based on how many people will use it, your preferred heating type, your budget, and the space available.

Yes. We offer customization options for size, finish, features, and layout, especially for saunas and selected tub models.

Depending on the model, we offer wood-fired and electric solutions. We can help you choose the best option based on your use and location.

We focus on durable materials suitable for outdoor use and Nordic-style conditions. Exact material options depend on the product and customization level.

Maintenance depends on the model and setup, but in general it includes regular water care, cleaning, and simple checks of heating and technical components. We provide guidance with every order.

You can use our online configurator, contact us directly by email or phone, or fill out the contact form on our website. We will guide you through the process.

Yes. We offer customization options for size, finish, features, and layout, especially for saunas and selected tub models.

Yes. Our online configurator shows you real-time pricing and lets you build your perfect tub step by step.

Yes. We offer custom sauna solutions built around your needs, your style, and your project. Contact us to discuss your requirements.

The DUO combines a hot tub and cold tub in one setup, designed for contrast therapy. It is built with the same Aurowe craftsmanship as all our products.

We recommend changing the water every 2–3 months with regular use. With proper care and filtration, some owners extend this to 4 months.

Apply wood oil treatment once or twice a year depending on exposure. We provide detailed care instructions with every product.

Basic water care requires pH adjusters and sanitizer. We can provide guidance on the right products for your setup.

If not using during winter, drain all water, clear the plumbing, and cover securely. Detailed winterization instructions are included with your order.

Our warranty covers manufacturing defects in the shell, stainless steel components, wood panels, and mechanical systems. Contact us for specific coverage details.

Contact our team with your order details and photos of the issue. We will assess and arrange a solution.

All Aurowe products are made in Lithuania by our team, built on years of hands-on workshop experience and a deep understanding of Nordic outdoor living standards.